- I am a customer or potential customer. How can I contact MIDORI?
MIDORI is dedicated to providing our customers with superior customer care. If you have a question, comment or suggestion, we’d love to hear from you.Please feel free to reach us through our contact information below:
Attn: Customer Care
819 N. La Brea Ave
Los Angeles, CA 90038
9am to 5pm PST
Monday through Friday
ORDERS & RETURNS
- Where can I buy MIDORI products?
MIDORI is available on our website as well as in gift, stationery, wedding, flower, packaging and fabric shops around the world and online. If you have additional questions, or you live outside the U.S., please email us at email@example.com.
- How do I place an order?
Orders are accepted through any of the following methods:
Via e-mail: Please email your orders to firstname.lastname@example.org.
On the web: Once you are ready to place your order online, visit our site at www.midoriribbon.com.
To process your order as accurately and quickly as possible, MIDORI does not accept phone orders. In the event you are unable to submit your order via e-mail or online, please contact our Customer Care Department at 800.659.3049 and we will be happy to assist you.
- How do I check the status of my order?
If you have questions about your order or order status, you can log in to your account and click “Order Status” or email Customer Care at email@example.com. Please keep your order number on hand.
- How long does it take to receive my order?
Regular orders are processed and shipped within 48 business hours. Transit time is anywhere between 1-5 business days (excluding International Shipments). We offer expedited shipping services via UPS when rush deliveries are needed.
- Can I rush my order?
Yes! We can ship your product same day if orders are received by or before 12pm PST. For more information about rush orders, please contact Customer Care at 800.659.3049 or firstname.lastname@example.org.
- What are my payment options?
MIDORI accepts Visa, MasterCard and American Express credit card payments, as well as PayPal.
- Does MIDORI offer sample swatches?
Yes! We offer individual sample swatches measuring 9’’ in length of all our products. For more information, please contact our Customer Care Department at email@example.com.
- Can you help me with a special order (custom color run, ribbon style, Gift Wrap pattern, etc.)?
We welcome the opportunity to help you with your special order! Please email us at firstname.lastname@example.org to discuss details.
Can I add additional yardage to the roll I want to purchase?
Yes! MIDORI provides our customers with the opportunity to add additional continuous (not-cut) yardage to a single ribbon roll for a small fee. Please email us at email@example.com for more information.
- What do I do with damaged or missing products?
All claims for damaged or missing products must be filed with MIDORI within 7 business days of delivery of your order. Please contact our Customer Care department at 800.659.3049 or firstname.lastname@example.org to file a claim. MIDORI is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier, but we will be happy to assist you in filing your claim.
- How do I change or cancel my order?
You may change or cancel your order at no additional cost as long as the order has not been processed. Please contact Customer Care at 800.659.3049 or email@example.com for specific inquiries.
- What is your return policy?
Returns must be requested within 30 days of the order ship date. Please contact Customer Care at firstname.lastname@example.org or 800.659.3049 to receive a Return Authorization No. prior to shipping your return. We reserve the right to refuse any unauthorized shipments.
There is no restocking fee for returns/exchanges; however, they must be returned unused, uncut, and/or undamaged. A credit will be issued within 14 days of receiving the returned package using the original payment method.
MIDORI SECURITY AND PRIVACY POLICIES
MIDORI is committed to protecting the privacy of our customers. MIDORI greatly respects our customers and their privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside parties.
- Is my online purchase and personal information secured?
MIDORI has strong security measure in place to prevent the loss or misuse of your personal information. The MIDORI website site uses a secure socket layer (SSL) to encrypt all personal information and orders.
- How does MIDORI use my personal information?
All information we collect through our website is used only within MIDORI and is not shared. We use your contact information to get in touch with you regarding your order or other valuable MIDORI information. Financial information will be used only for order billing purposes. No information provided to MIDORI is ever shared with outside sources.
MIDORI PRODUCT CARE
- How do I care for my MIDORI ribbon?
To best care for MIDORI ribbon, we recommend gentle hand washing and cool iron, or dry clean. Custom Printed ribbon is not washable. Our ribbon is colorfast; however, slight variations may occur due to the nature of our products.
How do I care for my MIDORI Gift Wrap?
MIDORI Gift Wrap is handmade and 100% recycled cotton fiber. Our paper is extremely versatile; it can be ironed, sewn and constructed in endless shapes and forms! Due to the handmade nature of our Gift Wrap, slight variations in color, size and weight may occur.