MIDORI is dedicated to providing our customers with superior customer service. If you have a question, comment, or suggestion, we’d love to hear from you. Please see below for the ways in you can reach us: 

By email: 

customerservice@midoriribbon.com

By phone: 

800.659.3049 

By Fax: 

206.282.3431 By 

By Mail: 

MIDORI Inc.
Attn: Customer Service
819 N. La Brea Ave
Los Angeles, CA 90038

Hours: 

7am to 5pm PST
Monday through Friday

We would love for you to feature MIDORI products in an upcoming media piece. Please email us at marketing@midoriribbon.com.

Yes! Our President and our in-house creative team would be happy to consult with you. Please email us at marketing@midoriribbon.com with your inquiry.

MIDORI is committed to supporting organizations that promote activism and awareness within our community.  We would be happy to consider donating items to your non-profit group. For more information, email us at marketing@midoriribbon.com.

For business partnership opportunities with MIDORI, please contact marketing@midoriribbon.com.

MIDORI is available on our website as well as in gift, stationery, wedding, flower, packaging and fabric shops around the world and online. To find MIDORI retailers in the United States and Canada, visit the Retailer Locator section of our website. Simply enter your zip code or state and the type of MIDORI product you are looking for and you will find the retailers nearest to you.

If you have additional questions, or you live outside the U.S., please email us at customerservice@midoriribbon.com.

At the top of our home page is a category menu with selections for you to choose from, such as Collections and Products. Click on a category and you'll see a selection of specific product types on a left navigation bar (Ribbon, Gift Wrap, etc). Click on one of these to find an array of product images.
To learn more about a product, click on its image. You’ll find a complete description as well as pricing information. If you’d like to purchase the product, type in the quantity of the product you desire and then click on “Add to Bag.”

Once you’ve completed your online order, you will be directed to our shopping cart, where you will provide shipping and billing information. Once the order has processed, we’ll provide you with an order number and send you a confirmation email.

If you have questions about your order or order status, you can log in to your account and click “Order Status” or contact Customer Service at customerservice@midoriribbon.com or 800.659.3049. Please keep your order number on hand to refer to in case of any questions.

Each product on our website has a processing time of 72 hours, and custom printing orders have a lead time of 3-4 weeks. Processing times do not include shipping transit time. For example: if you order a non-custom product on Monday with overnight shipping, your product will arrive by Friday. Please note that weekends and holidays do not count as business days, and rush orders are available.

Yes! We can ship your product same day if orders are received by or before 12pm PST. We also offer expedited shipping services. For more information about rush orders, please contact customer service at 800.659.3049 or customerservice@midoriribbon.com.

MIDORI accepts Visa, MasterCard, American Express and Discover credit card payments. If you are a wholesale customer, we can also set up Net 30 terms for you. Please contact Customer Service at 800.659.3049 or customerservice@midoriribbon.com for more information on Net 30.

We welcome the opportunity to help you with your special order! Please email us at customerservice@midoriribbon.com or call us at 800.659.3049 to discuss details.

All claims for damaged or missing products must be filed with MIDORI within 7 business days of delivery of order. Please contact our customer service department at 800.659.3049 or customerservice@midoriribbon.com to file a claim. MIDORI is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier, but we will be happy to assist you in filing your claim.

You may change or cancel your order at no additional cost as long as the order has not been processed. Please contact customer service at 800.659.3049 or customerservice@midoriribbon.com for specific inquiries.

Returns must be requested within 30 days of delivery. We will issue a credit within 14 days after we receive the returned package. Please send products back in their original form and packaging. We reserve the right to reject any returns that do not meet these conditions. If product is opened, damaged or used, there is a 20% restocking fee.

MIDORI is committed to protecting the privacy of our customers. MIDORI greatly respects our customers and their privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside parties.

MIDORI has strong security measure in place to prevent the loss or misuse of your personal information. The MIDORI website site uses a secure socket layer (SSL) to encrypt all personal information and orders.

All information we collect through our website is used only within MIDORI and is not shared. We use your contact information to get in touch with you regarding your order or other valuable MIDORI information. Financial information will be used only for order billing purposes. No information provided to MIDORI is ever shared with outside sources.

Our opening minimum is $100. Our goal in having an opening minimum is to create a positive, mutually beneficial connection with our customers. Our opening minimum can be waived for first-time orders of Sample Sets. Please contact your local MIDORI Sales Rep or customerservice@midoriribbon.com to discuss any special circumstances or to ask questions on getting started.

We do not have a re-order minimum. Once you place your opening order, you have the freedom to place any size order at any time.

We process all wholesale inquiries promptly and you should be hearing from us, or your local MIDORI rep quickly. The only paperwork we need from you is a completed MIDORI tax resale form with your opening order. If we haven’t gotten back to you within 72 hours, or if you have further questions, please do not hesitate to email us at customerservice@midoriribbon.com or call us at 800.659.3049.

We ship all regular orders via UPS from Los Angeles within 72 business hours. We pride ourselves on maintaining deep inventory on all the items we carry, but occasionally you may need an item that is on backorder. We can help you determine if the item will be available in time for your project’s deadline or help you choose a substitute. Please email customerservice@midoriribbon.com or contact your local MIDORI Sales Rep for assistance.

We process all new custom printed orders within 3-4 weeks. The exact lead time for each order depends on many factors, including art and text confirmations, proofs, color combinations and individual ribbon availability. If you have an urgent custom printed order, we offer a $50 rush processing fee that will cut the production time down to 1-2 weeks. Shipping time is additional. If you are placing a re-order, we can usually reprint your custom ribbon in 1-2 weeks. Click here to order custom printed ribbon online through your existing MIDORI account, or email us at customerservice@midoriribbon.com for more information and with specific questions.

We welcome orders from all over the world. Please email us at customerservice@midoriribbon.com or phone us at 800.659.3049 for assistance. You can also fill out a retail inquiry form here. Once we receive your inquiry, we will contact you with details about how to place your first order.